The primary reason we charge for attorney consultations is customer service. Our goal is to provide the highest level of service possible while keeping attorney fees under control.
Years after opening our doors, we found that free consultations were negatively affecting the level of service we were able to provide to our clients. During this time we unable to timely respond to client inquiries and in some cases had to start setting trial dates further out to allow the firm to better prepare for each case. While a short delay is the better than going to trial unprepared, we felt that to provide better service we needed to expedite all cases whenever possible.
With the above reasons in mind, we set out improve our service by implementing the following changes:
- We discontinued free consultations;
- We added a hosted Client Relation Management System;
- We added an additional attorney to our staff; and
- We added an additional paralegal to our staff to assist with clients’ needs.
Out of all the improvements, the elimination of free consultations gave us the best results. It allowed our attorneys an additional 10 hours per week to dedicate to our existing case load. Initially, many members of our potential client pool were upset with the change but we believe that by charging for consultations we are able to optimize our time devoted to both potential new clients as well as existing clients and provide the best service possible.
At the Ramos Law Group, PLLC, we are always looking for ways to innovate and provide a better level of service to our clients. We realize that clients not only want an attorney that can get results but they also want an attorney that is willing to explain the law and be available when they require it.
If you need to schedule a consultation with a Houston Divorce Attorney, please give us a call at (713) 225-6200 or visit us on the web at RamosFamilyLaw.com.